We stand behind the quality and craftsmanship of every piece we create. Our warranty gives you peace of mind and reflects our commitment to delivering furniture that is built with care, quality, and lasting craftsmanship.
At Cladsi, we create handcrafted solid-wood furniture in raw and customised finish, designed to become part of your home for years to come. Every piece is manufactured with care in Chiniot, Pakistan, using traditional craftsmanship and attention to detail.
To give our customers greater confidence when ordering, Cladsi provides a 5-year warranty on eligible furniture, subject to the nature and cause of the reported issue and the applicable product terms.
The Cladsi warranty is intended to protect customers against genuine problems related to the company’s workmanship, construction, or manufacturing process.
If an issue occurs because of Cladsi’s workmanship or a manufacturing-related defect, our team will review the matter and guide you through the appropriate solution. Depending on the nature of the issue, the resolution may include:
Our aim is to handle genuine company-related problems fairly and responsibly.
Cladsi provides a 5-year furniture warranty for eligible products. This warranty gives customers added reassurance when purchasing handcrafted furniture for their dining room, bedroom, living room, or other areas of the home.
Because each item may have different materials, construction details, customization requirements, and finishing arrangements, warranty coverage is assessed according to:
For complete clarity, customers should discuss the applicable warranty details with Cladsi before finalizing an order.
Cladsi normally supplies furniture in a raw and unfinished frame. This allows customers to choose or discuss the final appearance of their furniture according to their interior design and personal preferences.
Customers may request additional services such as:
The warranty applies according to the nature of the product and the issue reported. Since raw and unfinished furniture may receive customer-selected polish, upholstery, or finishing, customers should confirm the applicable terms for these services before placing an order.
Raw and unfinished furniture is not incomplete furniture. It is supplied in a form that gives customers greater flexibility over the final appearance of the piece.
The warranty does not normally cover problems caused by customer negligence, misuse, carelessness, or improper handling.
Examples may include damage caused by:
Normal changes that occur through everyday use or the natural character of solid wood may not be considered manufacturing defects. Customers should follow the care guidance provided for their product and contact Cladsi if they are unsure how to maintain a particular finish or furniture piece.
The cause of the issue is important when assessing a warranty or return request.
If the problem is related to Cladsi’s workmanship or manufacturing process, our team will review the matter and work toward an appropriate resolution. If the problem has resulted from customer negligence, misuse, accidental damage, unauthorized changes, or improper care, the product may not qualify for warranty resolution or return.
This distinction helps Cladsi assess every request fairly while protecting both the customer and the company.
If a furniture-related problem occurs because of Cladsi’s workmanship or another company-side issue, Cladsi may take the product back for assessment and resolution.
The appropriate action depends on:
Customers should contact Cladsi as soon as a serious problem is noticed so that the matter can be reviewed properly.
A return is not normally accepted when the problem has been caused by customer negligence, misuse, carelessness, unauthorized changes, or improper care after delivery.
If you believe your furniture has a company-related problem, contact Cladsi with your order details and a clear explanation of the issue.
To help our team review the matter, please provide:
Our team may request additional information before confirming the next step. Please do not attempt an unauthorized repair or alteration before contacting Cladsi, as this may affect the assessment of the issue.
Cladsi can provide polish, upholstery, and finishing services when requested by the customer and available for the selected design.
Because these services change the final appearance or material of the furniture, customers should confirm the details before the order is finalized. This may include:
Customers should also ask how the requested finishing services relate to the furniture warranty. The applicable terms may depend on whether the service is completed by Cladsi or arranged independently by the customer.
Proper care can help maintain the appearance and condition of solid-wood furniture. Follow the care instructions provided for your selected product and finish.
To help protect your furniture:
Raw and unfinished furniture may require different care from polished or finished furniture.
Cladsi provides a 5-year warranty on eligible furniture, subject to the nature and cause of the reported issue and the applicable product terms.
The warranty is intended for genuine problems related to Cladsi’s workmanship, construction, or manufacturing process. Each claim is reviewed according to the selected product and the nature of the issue.
No. Problems caused by customer negligence, misuse, carelessness, accidental damage, improper maintenance, unauthorized alterations, or unsuitable handling may not qualify for warranty resolution or return.
If the problem is caused by Cladsi’s workmanship or another company-side issue, Cladsi may take the furniture back for assessment and an appropriate resolution. Returns are not normally accepted when the issue is caused by customer negligence or misuse.
Warranty coverage depends on the product and the nature of the issue. Because Cladsi normally supplies furniture raw and unfinished, customers should confirm the applicable terms before ordering, especially when requesting polish, upholstery, or finishing services.
Yes. When available for the selected design, Cladsi can provide polish, upholstery, and finishing services at the customer’s request. The details should be agreed upon before the order is finalized.
Contact Cladsi promptly with your order details, a description of the issue, and clear photographs or videos. Avoid making repairs or modifications before the issue has been reviewed.
The warranty is intended for genuine company-side or manufacturing-related problems. Normal changes caused by everyday use, customer handling, natural wood variation, or incorrect care may not be covered.
Cladsi believes that handcrafted furniture should be supported beyond the moment of purchase. Our 5-year warranty reflects our commitment to dealing responsibly with genuine company-related problems while ensuring that warranty and return requests are assessed fairly.
If you are ordering raw and unfinished furniture or requesting polish, upholstery, or finishing services, our team can discuss the available options and applicable terms before your order is finalized.
For warranty questions or assistance with a furniture-related issue, contact Cladsi with your order details and photographs of the concern.
Contact Cladsi About Your Warranty